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How long does it take?
Our average delivery times for DIGITAL ART is currently 7-8 Days via Email. (if you ask for a revision, it will of course take a few days longer)Our average delivery times for CANVAS PRINTS are about 13-15 Days After your order is placed! Keep in mind you’ll have your digital art via email a lot sooner. If you ask for a revision, it will delay this entire process by a few days. Our team of artists work as fast as they can.
Thank you for your patience, and for trusting us to Animefy yourself and your loved ones!
If you are ordering a canvas, we will send you an email about your final image. It is required to be approved within the first 48 hours. If it is not approved by then, we print your final image and ship your canvas! Additional charges will apply for revision request after the 48 hour approval time frame, if your canvas was shipped we can provide a reprint of the approved revisioned artwork at a 40% discount. Shipping takes another 5-7 business days on average.
On average most orders get delivered to customers within 7-10 days.
What currency are Animefy Me prices?
All prices on our store are denominated in USD.
What is the difference between Free Shipping and Expedited Shipping?
Free Shipping- Your canvas will be shipped with USPS 5-7 business days.
Expedited Shipping- Your Canvas will be Shipped with FedEx 2-5 days
How is the portrait sent?
Your portrait will be digital so it will be emailed to you when it’s complete, ready to print or put on a mug, t-shirt whatever you decide to do with it. If you purchased the Canvas print then you will also receive the canvas via fedex/usps in the mail!
What can I have as my background?
Whatever you want! You just let us know your idea and we will make it happen.
Do pets count as a person? Does an extra character count as a person?
Unfortunately yes.
Extra characters will be charged case by case. If you'd like the character to be completing an action, it will be the same price that you originally paid for one person.
Can I do whatever I want with my portrait?
Yes, absolutely, unlike some we put no restrictions on your portrait, it’s yours to do whatever you want with.
Can you work from more than one photo?
The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us
What quality should the photo I send to you be?
The better quality the photo the easier it will be for our artists to get a more accurate illustration of you on the other side. But don’t worry, we’ll let you know if we’re having any issues.
I have a large group I need doing?
No problem just drop us an email and we can discuss large jobs.
Will I be charged for changes to my order after it's been made?
It is the customer's responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by our artist and will result in additional charges if the customer requires changes.
There will be a charge for changes up until the second request. Prices may vary depending on the request.
What if I am not happy with my portrait?
Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person. We are ready to make the revisions you need! There is a limit up to 2 free revisions. After the 2nd revision, depending on the changes, we do charge case by case.
You may be charged at the first revision. We will charge our customers on the first revision if there are any major changes.
Major changes include outfit changes, anime style changes, and changing an entire pose.
Minor changes include things like skin tone, hairstyles, small changes in the body position, facial features, and etc.
Please understand asking for revisions will create a longer turn around time that could be around 5-7 days.